One of the coolest companies I’ve seen this year is called WebSiteAlive.com. Adding a “Chat with us NOW” on your website greatly increases your ability to reach millions of visitors on your website with immediate satisfaction for the consumer. Studies show most website visitors just want a quick answer from you. They are more likely to stay on your site when they know someone is there in real time answering their questions whether those questions are quick and small or very complex. Let’s face it, who really wants to find the “Contact Us” link, fill out the form, and wait for some email days later? I highly recommend WebsiteAlive for your live chat needs.
Alive Chat helps convert more browsing prospects into Leads and Sales and is an instant customer-service tool. Alive Chat also gives you the flexibility to chat from ANYWHERE there is an Internet connection – allowing you to connect through your Facebook Fan Page, Twitter, email blast or even your mobile phone. Alive Chat allows you to also see in real-time as customers browse through your website – finding out important information about their visit. With that information, you can send them a customized Proactive Chat Request that allows you to actively engage your customers and close the sale. Alive Chat can increase your online sales and customer service.
How this helps your Sales:
Alive Chat enables you to quickly provide instant answers to your customers’ questions. Real-time Live Chat reduces phone calls and emails, improves customer satisfaction, builds customer trust and increases brand loyalty. Surround the customer with a better user experience due to faster resolution response times. Websites with Alive Chat can see up to 30% more Leads vs. Websites without.
Where Can Live Chat be Utilized?
Live chat features can be used anywhere you want, or need, to chat—from personal emails and broadcast email blasts to banner ads and press releases and everything in between.
“We want companies to think outside the box and not limit themselves to websites when it comes to Live Chat,” explained Adam J. Stass, Managing Director of WebsiteAlive. “Anywhere you can place a link, you can have an Alive Chat chat window. That’s the beauty of Alive Chat technology. Studies have shown how successful Alive Chat is when used on websites. We’re taking it to an entirely new level by using it in everyday communications. If you are a WebsiteAlive Alive Chat customer, then you can use Alive Chat anywhere you want to.”
“And wherever you have a chat window, JetSpring can be there to meet and greet your visitors, even when you can’t be,” Eric Kades, founder and CEO of JetSpring continued. “JetSpring provides cost-effective chat agent staffing to cover your Alive Chat needs with specialized sales-and customer-oriented US-based chat agents so you never miss a lead.”
Alive Chat allows website visitors, email recipients or banner ad viewers to connect to company representatives and have their questions answered instantly by clicking on an Alive Chat button or link embedded on a website, email or ad. Alive Chat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If you have an Internet connection and a web browser, you can use Alive Chat.
Alive Chat functionality is easily deployed in just a few minutes with no site disruption. WebsiteAlive’s experienced technical support team works with you to make sure Alive Chat is installed properly, chat windows match your site and features are functioning. And, JetSpring will coordinate with you about critical company information enabling them to train the chat agents to represent you the way you want.
“If you’re already using Alive Chat on your website or thinking about using it on your site, then consider other ways to make your customers’ experience more enjoyable. You already have the technology. Let’s take it to the next level,” Stass concluded.
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To add WebsiteAlive’s Alive Chat capability to your website or for more information, contact WebsiteAlive at 888-696-4513 or visit them on the web at www.websitealive.com.
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